Privacy Policy
Last Updated: 21-08-2026
Jamrock Cleaning (“Jamrock Cleaning,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when you visit Jamrockcleaning.com (the “Website”), book a cleaning service, contact us, or otherwise interact with our services.
This Privacy Policy explains what information we may collect, how we use and protect it, when we may share it, and the choices you may have regarding your information.
By using our Website or services, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you interact with us, we may collect information such as:
Name
Email address
Phone number
Property or service address
Billing and payment information
Cleaning preferences and service instructions
Appointment and booking information
Communications you have with Jamrock Cleaning
Information you voluntarily submit through forms, booking systems, or other areas of our Website
We only request information that is reasonably necessary to provide our services, process bookings, communicate with customers, and operate our business.
2. When We Collect Information
We may collect information when you:
Visit or use our Website
Create an account or submit a booking
Request a quote
Schedule or purchase a cleaning service
Contact us by phone, text, or email
Submit information through a Website form
Request additional or add-on services
Provide feedback or communicate with us regarding your service
3. How We Use Your Information
We may use the information we collect to:
Process and manage cleaning appointments
Process payments and transactions
Provide the cleaning services you request
Coordinate services with cleaning professionals
Provide requested add-on services
Send booking confirmations and appointment reminders
Send service-related text messages, emails, or other communications
Respond to questions, requests, and customer service inquiries
Improve our Website, services, and customer experience
Maintain business and service records
Detect, prevent, and address fraud, security issues, or unauthorized activity
Comply with applicable legal and regulatory requirements
We do not use your personal information for purposes that are incompatible with the purposes described in this Privacy Policy unless otherwise permitted or required by law.
4. Payment Information
When you book or purchase services, payment information may be collected and processed through payment processors or secure payment service providers.
Jamrock Cleaning may require a valid payment card to be maintained on file in connection with certain bookings.
We do not intend to unnecessarily retain complete payment card information on our own systems. Payment information may be handled by third-party payment processors according to their own privacy policies and security practices.
5. SMS & Mobile Messaging Privacy
Jamrock Cleaning may use text messaging to communicate with customers regarding cleaning services.
Depending on your consent and applicable messaging requirements, messages may include:
Appointment confirmations
Appointment reminders
Schedule updates
Service-related notifications
Follow-up messages
Customer service communications
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent information will not be shared with any third parties.
If you have opted in to receive text messages from Jamrock Cleaning, you may opt out at any time by replying STOP to a message from us.
You may also contact us directly regarding SMS preferences.
Message and data rates may apply depending on your mobile carrier and plan.
6. Sharing of Personal Information
We do not sell or rent your personal information.
We may share information when reasonably necessary to operate our business and provide requested services, including with:
Cleaning professionals or service providers involved in fulfilling your booking
Payment processing providers
Website, booking, scheduling, hosting, or technology providers
Communication providers used to send service-related messages
Professional advisors or service providers who assist us in operating our business
Government authorities or other parties when required by law
Service providers who receive information from us may only use that information as necessary to perform services on our behalf or as otherwise permitted by applicable law.
We do not share mobile information or SMS opt-in/consent data with third parties or affiliates for their own marketing or promotional purposes.
7. Third-Party Services
Our Website may rely on third-party technology providers to support functions such as:
Website hosting
Online booking
Payment processing
Email communication
SMS/text messaging
Customer management
Website security
These providers may process information as necessary to provide their services.
Their handling of information may be governed by their own privacy policies and terms.
8. Website Security
We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.
Our Website may be periodically reviewed for security vulnerabilities, malware, and other potential threats.
Access to personal information is limited to individuals and service providers who reasonably need the information to perform their responsibilities.
Where appropriate, information transmitted through our Website may be protected using encryption technologies such as Secure Socket Layer (SSL)/Transport Layer Security (TLS).
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
9. Cookies & Tracking Technologies
Our Website may use cookies or similar technologies that are necessary for website functionality, booking, security, or other legitimate business purposes.
Where applicable, your browser may allow you to control or disable cookies.
Disabling certain cookies may affect some Website features or functionality.
We do not intentionally use cookies for third-party behavioral advertising or tracking where a browser’s applicable Do Not Track (DNT) signal indicates that tracking should not occur.
10. Do Not Track Signals
Where technically supported, Jamrock Cleaning honors applicable Do Not Track (DNT) signals and does not intentionally use third-party behavioral tracking when such a signal is recognized.
11. Third-Party Behavioral Tracking
We do not intentionally permit third parties to use our Website to conduct behavioral tracking for their own advertising purposes.
Third-party services used to operate our Website may have their own technical processes, cookies, or privacy practices. We encourage users to review the privacy policies of those providers where applicable.
12. Third-Party Links
Our Website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, security, or policies of websites that we do not operate.
We encourage you to review the privacy policy of any third-party website before providing personal information.
13. Google Services
We may use Google services or technologies to support our Website or business operations.
We have not enabled Google AdSense on our Website at this time. If we enable advertising services in the future, this Privacy Policy may be updated accordingly.
For information regarding Google’s advertising policies, please review Google’s applicable policies directly.
14. Children’s Privacy
Our services and Website are not specifically directed toward children under the age of 13.
We do not knowingly request or intentionally collect personal information from children under 13 without appropriate parental or guardian involvement.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.
15. Your Privacy Rights
Depending on where you live and applicable law, you may have certain rights regarding your personal information.
These rights may include the ability to:
Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of certain personal information
Request information about how your information is used
Opt out of certain communications
Withdraw consent where processing is based on consent
To request an update or correction to your personal information, please contact us using the information provided below.
We will review and respond to valid requests as required by applicable law.
16. Florida Privacy Requirements
Jamrock Cleaning operates in accordance with applicable privacy and data protection requirements.
Where Florida privacy laws apply to our collection or processing of personal information, we will provide the rights and disclosures required by applicable law.
Privacy requirements may change over time. We may update this Privacy Policy as necessary to reflect changes in applicable laws and regulations.
17. California and Other State Privacy Laws
Depending on your state of residence and applicable law, you may have additional privacy rights.
If a state or local privacy law applies to your information, Jamrock Cleaning will comply with applicable requirements.
If you have a privacy-related request, please contact us using the information below.
18. Data Retention
We retain personal information for only as long as reasonably necessary to provide services, maintain appropriate business and transaction records, resolve disputes, comply with legal obligations, enforce agreements, and protect our legitimate business interests.
The amount of time information is retained may vary depending on the type of information and the purpose for which it was collected.
19. Data Breach Response
We maintain reasonable safeguards designed to protect personal information.
If we become aware of a security incident involving personal information, we will investigate the incident and take reasonable steps to contain, remediate, and respond to it.
Where notification is required by applicable law, we will notify affected individuals and/or relevant authorities within the timeframe required by law.
20. Email Communications & CAN-SPAM
Where we send commercial email communications, we intend to comply with applicable requirements, including the CAN-SPAM Act.
We will not intentionally use false or misleading sender information or subject lines.
Where applicable, commercial emails will identify the nature of the communication and provide an appropriate method for opting out.
You may unsubscribe from marketing emails by following the unsubscribe instructions included in the applicable email.
Unsubscribing from marketing communications does not necessarily prevent us from sending important service-related communications, such as appointment confirmations, billing information, or other messages necessary to provide requested services.
Our business mailing address is:
Jamrock Cleaning
5340 Rapid Run Rd, 1st Floor, Suite 7
Cincinnati, OH 45238
21. Promotional Images
Jamrock Cleaning may request permission to photograph completed cleaning work for promotional purposes.
We will make reasonable efforts to avoid including personal or identifying information in promotional photographs.
If you do not want photographs of your home or property taken for promotional purposes, please notify us in writing.
22. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable legal requirements.
When material changes are made, we will update the Last Updated date and, where appropriate, provide additional notice.
We encourage you to periodically review this Privacy Policy to remain informed about how we handle personal information.
23. Contact Us
If you have questions about this Privacy Policy, want to update your personal information, or have a privacy-related request, please contact us:
Jamrock Cleaning
Phone: 513-666-1089
Email: info@jamrockcleaning.com
Address: 5340 Rapid Run Rd, 1st Floor, Suite 7, Cincinnati, OH 45238
Business Hours: Monday–Sunday, 8:00 AM–10:00 PM
We will make reasonable efforts to respond to privacy inquiries within a reasonable timeframe and in accordance with applicable law.